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Support Article

Messages and Alerts section displays with special characters



In the user's dashboard, the 'Messages  and Alerts' section displays incorrectly with special characters and the charts do not display.

Error Messages

Not Applicable

Steps to Reproduce

Open the application.

Root Cause

A defect or configuration issue in the operating environment.
The Internet Explorer Enterprise mode was enabled.


Perform the following local-change:
  1. Change the Group Security policy.
  2. Disable the access to the Internet Explorer Enterprise mode.

Published March 25, 2020 - Updated December 2, 2021

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