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Support Article

Misalignment of table content sent through an email



When viewing the content of email received by a case, the table content is aligned incorrectly.

Error Messages

Not Applicable

Steps to Reproduce

  1. Add a table with border-collapse as separate in the email content.
  2. Send the email.
  3. In the case created with this email content, set border-collapse as Collapse for the table.

Root Cause

A defect in Pegasystems’ code or rules.


Perform the following local-change:

Make the below CSS change in the UserWorkForm:


  div.rteReadOnlyWithoutTB .Pega-Email-Content-Highlight table.MsoNormalTable{

    border-collapse: separate !important;

    border-spacing: 5px;

    width: max-content;



Suggest Edit

Published January 13, 2020 - Updated December 2, 2021

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