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Support Article

Missing activity PegaCA-Work-Interaction.CSQueueTasks

SA-68959

Summary



Customer Process Manager (CPM) HFix-38832 contains an updated version of pega_cpm_IP_EventManager.js. This Java script references the PegaCA-Work-Interaction.CSQueueTasks activity which is not present in Pega Customer Service (CS) 7.1.4.


Error Messages



[tp-/127.0.0.1:8443-105] [TABTHREAD1] [ ] [AN_APP:AA.BB.CC] (ngineinterface.service.HttpAPI) ERROR a_host|aa.bb.ccc.d [email protected] - aa.bb.ccc.d: com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
    at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:712)
    at com.pega.pegarules.session.internal.mgmt.PRThreadImpl.runActivitiesAlt(PRThreadImpl.java:461)
    at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.runActivities(HttpAPI.java:3358)
    at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequestInner(EngineAPI.java:385)
    at sun.reflect.GeneratedMethodAccessor72.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at com.pega.pegarules.session.internal.PRSessionProviderImpl.performTargetActionWithLock(PRSessionProviderImpl.java:1250)
    at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:988)
    at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:821)
    at com.pega.pegarules.session.external.engineinterface.service.EngineAPI.processRequest(EngineAPI.java:331)
    at com.pega.pegarules.session.internal.engineinterface.service.HttpAPI.invoke(HttpAPI.java:852)
    at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)
    at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEngine(EngineImpl.java:263)
    at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)
    at sun.reflect.GeneratedMethodAccessor49.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
    at java.lang.reflect.Method.invoke(Method.java:497)
    at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:370)
    at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:411)
<...snip...>

Caused by: com.pega.pegarules.pub.generator.RuleNotFoundException: Failed to find a 'RULE-OBJ-ACTIVITY' with the name 'CSQUEUETASKS' that applies to 'PegaCA-Work-Interaction'; no rules with this name were found in the rulebase.
    at com.pega.pegarules.generation.internal.vtable.ruleres.VirtualTableResolver.checkCandidateList(VirtualTableResolver.java:695)
    at com.pega.pegarules.generation.internal.vtable.ruleres.VirtualTableResolver.resolveRule(VirtualTableResolver.java:152)
    at com.pega.pegarules.generation.internal.vtable.VirtualTableImpl.resolveRule(VirtualTableImpl.java:309)
    at com.pega.pegarules.generation.internal.PRGenProviderImpl.get(PRGenProviderImpl.java:474)
    at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3488)
    at com.pega.pegarules.session.internal.mgmt.base.ThreadRunner.runActivitiesAlt(ThreadRunner.java:646)



Steps to Reproduce



Install CPM HFix-38832 in CS 7.1.4.


Root Cause



A defect in Pegasystems’ code or rules.


Resolution



Apply HFix-29954.


 
Suggest Edit

Published December 6, 2018 - Updated December 2, 2021

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