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Support Article

Missing load description data in some PEGA0069 alerts

SA-42856

Summary



The PEGA0069 page load alert message is supposed to contain description details to 'root cause' of a page load in the application.

Under 10% of the messages contain 'No details'. A client rendering alert should always report the user action.

Sample of a good alert: ClientPageLoad has exceeded the elapsed time alert threshold of 4000 ms: load duration 15484 ms, server duration 3870 ms, server interactions 6, load description action:display|harnessName:pyCMReportBrowser|className:Data-Portal.

Sample of a bad alert: ClientPageLoad has exceeded the elapsed time alert threshold of 4000 ms: load duration 4023 ms, server duration 508 ms, server interactions 11, load description No Details.


Error Messages



ClientPageLoad has exceeded the elapsed time alert threshold of 4000 ms: load duration 4023 ms, server duration 508 ms, server interactions 11, load description No Details.


Steps to Reproduce



Not Applicable


Root Cause



A defect in Pegasystems’ code or rules.

Resolution

A Bug has been entered for this to be fixed in a future Pega release.

Suggest Edit

Published November 3, 2017 - Updated October 8, 2020

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