Missing Reason Code 4834- Duplicate Processing
Reason code 4834- Duplicate Processing is not appearing in the selection list for debit disputes in Smart Dispute for Issuers 6.3.3.
Reason code 4834 is still an applicable chargeback code (non-technical) and should be displayed in both front and back office.
Steps to Reproduce
- Create a debit dispute
- Process the dispute until the select a reason code screen
The root cause of this problem is a defect in Pegasystems’ code/rules.
Hot fixes Hfix-21551, Hfix-21593, Hfix-21696, and Hfix-21847 where ultimately necessary to fully resolve this.
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