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Support Article

Missing Reason Code 4834- Duplicate Processing

SA-9224

Summary



Reason code 4834- Duplicate Processing is not appearing in the selection list for debit disputes in Smart Dispute for Issuers 6.3.3.

Reason code 4834 is still an applicable chargeback code (non-technical) and should be displayed in both front and back office.



Error Messages



No Applicable

Steps to Reproduce

  1. Create a debit dispute
  2. Process the dispute until the select a reason code screen

Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.

Resolution



Hot fixes Hfix-21551, Hfix-21593, Hfix-21696, and Hfix-21847 where ultimately necessary to fully resolve this.

Published January 31, 2016 - Updated October 8, 2020

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