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Support Article

Missing UI elements for VM users



When accessing the application through VMWare and after logging in, UI elements (for example, New navigation button) do not display on the main portal. This occurs in the Internet Explore 11 browser.

When logging in to the application directly, the UI header displays controls for navigating action menus:

When logging in through VMWare, the UI elements do not display:

Error Messages

Not Applicable

Steps to Reproduce

Log in to the application through VMWare.

Root Cause

A defect or configuration issue in the operating environment.

ActiveX objects were disabled due to security settings. Therefore, the ActiveX based XML parser that was used to render menus, stopped functioning.


Perform the following local-change in the Internet Explorer 11 browser:

Enable 'Initialize and script ActiveX controls not marked as safe for scripting'.


Published July 23, 2018 - Updated October 8, 2020

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