Missing Wrap-Up in interaction
SummaryMissing Wrap-up button when User is trying to close the interaction and opening the same interaction again.
Error MessagesNot applicable
Steps to Reproduce1.Open an interaction.
2. Click on Wrap-up and close the interaction without performing any action on the interaction.
3.Try opening the same interaction, Wrap-up would be missing.
Root CauseAn issue in the custom application code or rules
Wrapup logic is changed in Customer Process Manager (CPM) 7.x and user was still referring CPM 6.x section CPMSelectArea rule.
ResolutionPerform the following local-change:
CPMTabNavigation rule to refer the section CPMInteractionDriverPanel instead of CPMSelectArea.
Published November 15, 2016 - Updated November 21, 2016