Support Article

In MN button click is throwing an exception

SA-30246

Summary



When clicking on a Cascade catastrophe limits button the system is throwing an error "Consult your administrator".

The issue is happening only when the user clicks on the button for the first time and reproducible only in Internet Explorer.


Error Messages



Failed to find a 'RULE-OBJ-MODEL' with the name 'CASCADECATASTROPHECOVERAGESATPOLICYLEVEL' that applies to 'PegaIns-Data-Quote'. There were 1 rules with this name in the rulebase, but none matched this request. The 1 rules named 'CASCADECATASTROPHECOVERAGESATPOLICYLEVEL' defined in the rulebase are:
1 unrelated to applies-to class 'PegaIns-Data-Quote', for example: 'PegaIns-Data-InsurancePolicy-Commercial-Property'.


Steps to Reproduce



1. Login to portal with mnverificationsysadmin/install as credentials and launch pegaunderwriter portal.
2. Open any proposal and fill the earhquakecoverage then click 'Cascade catastrophe limits' button.

Root Cause



An issue in the application code or rules.

In the action tab of button configuration, developer was calling a data transform rule by using Run data transform action and then user was refreshing the section using "Refresh This section" action.

As data transform values are set on one page and section refreshing is happening on another page, an error is being displayed on screen.

Resolution



Apply HFix-30447.

Published November 10, 2016 - Updated May 28, 2018

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