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Support Article

Mobile device does not receive push notifications



Mobile application does not receive push notification.

Error Messages

Not Applicable

Steps to Reproduce

  1. Register to the Google Cloud Messaging (GCM) service
  2. Provide the required credentials in Pega application to send the notification
  3. Configure push notification in the mobile application
  4. Send a notification to the mobile application

Root Cause

The package naming convention was not adhered when setting the App ID (package name).


Correct the App ID to adhere to the package naming convention.
The elements must be delimited by a "." and all elements, until the last element, must be in lowercase alphabets. For example, com.pega.MyApp qualifies but com.pega.MyApp.Inventory does not.

Published February 14, 2018 - Updated December 2, 2021

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