Support Article
Mobile device does not receive push notifications
SA-50562
Summary
Mobile application does not receive push notification.
Error Messages
Not Applicable
Steps to Reproduce
- Register to the Google Cloud Messaging (GCM) service
- Provide the required credentials in Pega application to send the notification
- Configure push notification in the mobile application
- Send a notification to the mobile application
Root Cause
The package naming convention was not adhered when setting the App ID (package name).
Resolution
Correct the App ID to adhere to the package naming convention.
The elements must be delimited by a "." and all elements, until the last element, must be in lowercase alphabets. For example, com.pega.MyApp qualifies but com.pega.MyApp.Inventory does not.
Published February 14, 2018 - Updated December 2, 2021
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