Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Mobile device shows Desktop view



User's Mashup application was designed to show different layout for desktop, phone and tablet.

Only in ourUAT environment, mobile devices are displaying desktop layout.

Remote tracer show that pxRequestor.pxDeviceType is empty after user is authenticated. Used that value as conditions for displaying different layouts based on device being used.

Error Messages

Not applicable

Steps to Reproduce

1. Access the app through a Mobile device.
2. Click on Get Started.

A new window shows up as a web form.

Root Cause

The same AccessGroup was being used in the "Data-Admin-Requestor  <SystemName> Browser" instance and the Data-Admin-Operator-ID record for the user accessing the system.  When the system is configured this way less requestor setup steps are initialized. 

This is bad practice. The "Data-Admin-Requestor <SystemName> Browser" instance should not contain access to the application. It should contain only the required rulesets and permissions for use with Single Signon. If not using Single Signon you can just keep this as Pega:Unauthenticated.



Ensure that the Data-Admin-Requestor <SystemName> Browser" instance is using a AccessGroup that other users do not use. 


Published January 3, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us