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Support Article

Mobile device shows Desktop view

SA-31831

Summary



User's Mashup application was designed to show different layout for desktop, phone and tablet.

Only in ourUAT environment, mobile devices are displaying desktop layout.

Remote tracer show that pxRequestor.pxDeviceType is empty after user is authenticated. Used that value as conditions for displaying different layouts based on device being used.


Error Messages


Not applicable


Steps to Reproduce



1. Access the app through a Mobile device.
2. Click on Get Started.

A new window shows up as a web form.


Root Cause



The same AccessGroup was being used in the "Data-Admin-Requestor  <SystemName> Browser" instance and the Data-Admin-Operator-ID record for the user accessing the system.  When the system is configured this way less requestor setup steps are initialized. 

This is bad practice. The "Data-Admin-Requestor <SystemName> Browser" instance should not contain access to the application. It should contain only the required rulesets and permissions for use with Single Signon. If not using Single Signon you can just keep this as Pega:Unauthenticated.


 

Resolution



Ensure that the Data-Admin-Requestor <SystemName> Browser" instance is using a AccessGroup that other users do not use. 

 

Published January 3, 2017 - Updated October 8, 2020

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