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Support Article

Mobile Preview option is not available

SA-20749

Summary



Mobile preview option is not available under the operator menu.

Error Messages



Not Applicable

Steps to Reproduce



1. Log in to the portal.
2. Navigate to the Operator Menu on top right corner, and look for Mobile Preview option.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



1. Search for pyCaseManager in the portal.
2. Select Make it appear Always option for Mobile Preview in the navigation page.
Suggest Edit

Published March 14, 2016 - Updated October 8, 2020

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