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Support Article

Mobile sync fails



The user is using offline sync in Pega 7.1.8 and reported that when a work object is submitted while offline using the mobile app, it does not sync to the server when the device goes online.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Submit the enrollment application in offline.
  2. Sync to the server.

Root Cause

A defect in Pegasystems’ code or rules is identified as root cause of this issue.


Many fixes related to offline sync process are available in Pega 7.2.2 release. User decided to upgrade to this version.
Suggest Edit

Published April 25, 2017 - Updated October 8, 2020

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