Support Article

Mobile sync fails

SA-36998

Summary



The user is using offline sync in Pega 7.1.8 and reported that when a work object is submitted while offline using the mobile app, it does not sync to the server when the device goes online.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Submit the enrollment application in offline.
  2. Sync to the server.


Root Cause



A defect in Pegasystems’ code or rules is identified as root cause of this issue.

Resolution



Many fixes related to offline sync process are available in Pega 7.2.2 release. User decided to upgrade to this version.

Published April 24, 2017 - Updated April 25, 2017

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