Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Mobile sync fails

SA-36998

Summary



The user is using offline sync in Pega 7.1.8 and reported that when a work object is submitted while offline using the mobile app, it does not sync to the server when the device goes online.


Error Messages



Not Applicable.


Steps to Reproduce

  1. Submit the enrollment application in offline.
  2. Sync to the server.


Root Cause



A defect in Pegasystems’ code or rules is identified as root cause of this issue.

Resolution



Many fixes related to offline sync process are available in Pega 7.2.2 release. User decided to upgrade to this version.
Suggest Edit

Published April 25, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us