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Support Article

MobileBuild Application login issue

SA-25692

Summary



User cannot login to application on an Android device.

Error Messages



The information you entered was not recognized


Steps to Reproduce



Download the apk file and test from Android device.


Root Cause



An issue in the custom application code or rules.

Resolution



There were duplicate input elements with the same name 'UserIdentifier' in the Web-Login HTML rule in the customer ruleset.

​Change the names of the input elements to be distinctive to fix this issue.

 
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Published July 28, 2016 - Updated December 2, 2021

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