Support Article
MobileBuild Application login issue
SA-25692
Summary
User cannot login to application on an Android device.
Error Messages
The information you entered was not recognized
Steps to Reproduce
Download the apk file and test from Android device.
Root Cause
An issue in the custom application code or rules.
Resolution
There were duplicate input elements with the same name 'UserIdentifier' in the Web-Login HTML rule in the customer ruleset.
Change the names of the input elements to be distinctive to fix this issue.
Published July 28, 2016 - Updated December 2, 2021
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