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Support Article

MobileBuild Application login issue



User cannot login to application on an Android device.

Error Messages

The information you entered was not recognized

Steps to Reproduce

Download the apk file and test from Android device.

Root Cause

An issue in the custom application code or rules.


There were duplicate input elements with the same name 'UserIdentifier' in the Web-Login HTML rule in the customer ruleset.

​Change the names of the input elements to be distinctive to fix this issue.


Published July 28, 2016 - Updated December 2, 2021

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