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Support Article

Modal dialog not opening in IE only, exception coming on screen



On click of button, local action in modal dialog has to be shown.Functionality works fine in chrome but in IE throwing exception.

Logs show Failed harness exception.

Error Messages

  1. Error Trying to Process Action that failed ActivityStatusError For class Data-Portal
  2. Contact your System Admin

Steps to Reproduce

  1. Add button with On Click "Refresh Other Section" and "Open Local action in Modal Dialog" in section .
  2. Run case and click on button.

Root Cause

A software use or operation error :-

In IE, while opening Modal dialog as part of button click, is coming as empty due to which ajax call is sent without base reference. Run time based on base reference parameter activity from appropriate class is called. Since the end user's parameter is null, it throws error in tracer.Removing Refresh Other Section resolves the issue.

The user did not respond with business scenario to keep refresh other section action on button.As there are other buttons present based on visibility condition without Refresh Other Section for similar case.


Perform the following local-change:

Modify action set configured on the button, that is keep local action in modal dialog first and then refresh other section (this can be removed also if not required).

Published June 28, 2017 - Updated October 8, 2020

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