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Support Article

Modal window closes makes parent window dropdown box read only

SA-5611

Summary



Users upgraded their application from 6.1 to 7.1.7. When users close a modal dialog, the dropdown in the parent window becomes disabled. They cannot do further selection.

Error Messages



N/A

Steps to Reproduce



Opens a Modal window, when the Modal window closes, the dropdown box in the parent window becomes read only or locked.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. Modal js tries throws an error while removing a child element of a DOM element. The element being removed isn't really its child. The fix is in pega_ui_modalDialog.js.


Resolution



This issue is resolved by hotfix item: HFix-20694.
 

Published January 31, 2016 - Updated October 8, 2020

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