Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Modal window popup not working properly in IE-9/IE-11



Modal window is not opening in IE, working fine in Chrome.

Error Messages


Steps to Reproduce

when we are trying to launch a modal window , its not getting poplulated properly in IE9/IE-11

Root Cause

The root cause of this problem is a defect in user application code/rules. 
User is trying to set the height and width of the modal window before it launches, by finding the element. and setting the and

This seems to be working in Chrome, but no clue why it is working. A JS error is observed in IE.


This issue is resolved through the following local change: 

To handle this behavior I would recommend to update the height and width values using pega OOTB modal window parameters.
pega.u.d.MODALDIALOG_MIN_HEIGHT, set the values to your convenience.

Tested and worked fine in IE and Chrome.

Published January 31, 2016 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us