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Support Article

Modified alert is not saved in system after modifying the alert



Modified alert is not saved in the system after modifying an alert message in the 'Alerts and Messages' widget.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Launch the portal
  2. Create an alert in the 'Alert and Messages' section
  3. Modify the created alert and check the system

Root Cause

A defect in Pegasystems’ code or rules.
An issue in the upgrade script of MS SQL. The PCA_ALERTS table in the script has all column names in uppercase letters. As MS SQL columns are case sensitive, the queries fail.


Perform the following local-change:

Update the below columns to Camel case:
  • pzInsKey
  • pzPVStream
  • pxObjClass
  • pxInsName
  • pxSaveDateTime
  • pxCommitDateTime
  • pxCreateDateTime
  • pxUpdateDateTime
  • pxCreateOperator
  • pxCreateOpName
  • pxCreateSystemID
  • pxUpdateDateTime
  • pxUpdateOperator
  • pxUpdateOpName
  • pxUpdateSystemID
  • pyLabel
  • pyID
  • pxCoverInsKey
  • pxCoveredCount
  • pxCoveredCountOpen


Published August 24, 2018 - Updated December 2, 2021

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