Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Mouse click loses cursor on refresh section event



Mouse click loses cursor on refresh section event.

Error Messages

Not Applicable

Steps to Reproduce

1. Launch Claims Connect portal and search for a claim.
2. Go to “Assigned Activities” tab ->double click to open the Evaluation task->Click on “Edit” button->Key in a decimal number 100 in the Override field
3. Click on Override Rationale field -> there are two columns which were updated with the override value 100, however, the cursor focus is no longer on the section. 

Root Cause

Add-ons were not installed appropriately.


It was suggested to remove add-ons one by one and install them again.

Published June 12, 2015 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us