Support Article
Mouse click loses cursor on refresh section event
SA-9716
Summary
Mouse click loses cursor on refresh section event.
Error Messages
Not Applicable
Steps to Reproduce
1. Launch Claims Connect portal and search for a claim.
2. Go to “Assigned Activities” tab ->double click to open the Evaluation task->Click on “Edit” button->Key in a decimal number 100 in the Override field
3. Click on Override Rationale field -> there are two columns which were updated with the override value 100, however, the cursor focus is no longer on the section.
Root Cause
Add-ons were not installed appropriately.
Resolution
It was suggested to remove add-ons one by one and install them again.
Published June 12, 2015 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.