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Support Article

Mouse click loses cursor on refresh section event

SA-9716

Summary



Mouse click loses cursor on refresh section event.

Error Messages



Not Applicable

Steps to Reproduce



1. Launch Claims Connect portal and search for a claim.
2. Go to “Assigned Activities” tab ->double click to open the Evaluation task->Click on “Edit” button->Key in a decimal number 100 in the Override field
3. Click on Override Rationale field -> there are two columns which were updated with the override value 100, however, the cursor focus is no longer on the section. 


Root Cause



Add-ons were not installed appropriately.


Resolution



It was suggested to remove add-ons one by one and install them again.

Published June 12, 2015 - Updated October 8, 2020

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