Support Article
MS Office SilverLight Error in PEGA 7.1.6 with Office 2013
SA-39089
Summary
On upgrading MS Office 2010 to 2013 in Pega 7.1.6, unable to open, edit and save a Word document by clicking the Create Merge Document functionality. The pzWordMergeSL and WordMergeSL are the out of the box sections used for this functionality.
Error Messages
SilverLight Control ERROR in 'sGetWordMacroDotPath': Microsoft Word version '15.0' is not supported.
Steps to Reproduce
- Upgrade from MS Office 2010 to 2013
- Open MS Office 2013 32-bit on Internet Explorer 11
- Click Create Merge Document functionality in a Word document
Root Cause
A defect in Pegasystems’ code or rules
Resolution
Perform the following steps to resolve the issue:
- Apply HFix-34129
- Install the latest Silverlight pre-requisite
Published August 14, 2017 - Updated October 8, 2020
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