Support Article
MS Visio 2010 not working with PRPC
SA-4198
Summary
We recently upgraded our desktops to Windows 7 OS and had to install MS Visio 2010, as the existing MS Visio 2003 ran out of support. We have noticed that the PRPC applications are not able to recognize Visio, and displaying various errors which signify that it recognizes the MS Visio version to be older or unknown. The Present PRPC versions are 5.4 SP3, 5.5 SP0, 5.5 SP1 and we see issue will all of these versions. Need assistance to research if it is a known compatibility issue or an issue with MS Visio installation. All our development needing design/flow changes has stalled due to this issue.
Error Messages
Displaying various errors which signify that it recognizes the MS Visio version to be older or unknown. Error attached.
Steps to Reproduce
Newly installed MS Visio 2010, as the existing MS Visio 2003 ran out of support. It gives error whenever we try to open Flow Editor.
Root Cause
The root cause of this problem is defect/misconfiguration in the PRPC operating environment.
Addedd the support of PEGA 5.5 with Office 2010 support and Windows 7 compatibility.
Resolution
This issue is resolved by hotfix item
HFix-3381, CABInstaller_HF-3381
Published January 31, 2016 - Updated October 8, 2020
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