Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Mulitselect in the drop down does not work correctly



In a multiselect drop down, on selecting a value (for example, FCA EMEA-Interior) as the first choice and then selecting a subset of that value as the second  choice (for example, Interior), the second value is not selected.

Error Messages

Not Applicable

Steps to Reproduce

  1. Log in to the Case portal.
  2. Select a dropdown.
  3. Add multiple options.

Root Cause

A defect in Pegasystems’  code or rules.
Multiselect control does not allow the addition of duplicate values. The template_multiselect.js file must be modified.


This feature is implemented in Pega Platform 8.2.6.

Published June 6, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us