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Support Article

Mulitselect in the drop down does not work correctly

SA-99886

Summary



In a multiselect drop down, on selecting a value (for example, FCA EMEA-Interior) as the first choice and then selecting a subset of that value as the second  choice (for example, Interior), the second value is not selected.


Error Messages



Not Applicable


Steps to Reproduce

  1. Log in to the Case portal.
  2. Select a dropdown.
  3. Add multiple options.


Root Cause



A defect in Pegasystems’  code or rules.
Multiselect control does not allow the addition of duplicate values. The template_multiselect.js file must be modified.



Resolution



This feature is implemented in Pega Platform 8.2.6.
Suggest Edit

Published June 6, 2020 - Updated December 2, 2021

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