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Support Article

Multiple Entries In DeclareIndex Table

SA-17181

Summary



In an application integrated with JMS MDB integration, the system will create or update an existing workitem when a JMS message arrives,. 

A workitem has a pagelist property with an associated DeclaredIndex. The issue is that the system inserting duplications into the DeclaredIndex table. Although there are duplications in the DeclaredIndex table, the workitem is displaying correct number of pagelist properties.


Error Messages



No error message


Steps to Reproduce



This issue only occurs in a custom build application. Can not be replicated using out-of-the-box functionality.


Root Cause


To maintain a DeclareIndex's increment/decrement, the system automatically associate PageList items with an internal pzIndexes ValueGroup property. 

​In the custom application, there are logic that manipulate the clipboard data and incorrectly removing the pzIndexes property from the PageList items which cause the system inserting duplicated records into the DeclareIndex table.

Resolution



Do not manipluate the internal pzIndexes property. This property is manitained by the system internally.

 

Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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