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Support Article

Multiple intents getting auto launched

SA-34083

Summary



Multiple intents are auto launched when a temporary work object of type research interaction is created.


Error Messages



Not Applicable


Steps to Reproduce

  1. Launch an interaction.
  2. Navigate to Interaction Driver.


Root Cause



A defect in Pegasystems’ code or rules.

A temporary work object of any interaction type is created and pzInskey is empty. When the interaction is launched,
CAGetSvcCaseAssignmentsByInteraction activity is invoked to retrieve all the related service cases based on the pzInskey. The user is getting all the service case because the value is empty.

Resolution



Perform the following local-change:

The Activity CAGetSvcCaseAssignmentsByInteraction is executed even in case of temporary objects. The main purpose of the activity is to get the list of associated service items of the work object.






Add a condition on the first step to verify pzInsKey “pyWorkPage.pzInsKey” and exit the activity if that value is null.

Published March 16, 2017 - Updated December 2, 2021

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