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Support Article

Multiple modal dialogs pop up for SessionTimeout warning



Multiple timeout warning modal dialog boxes pop up and users cannot click OK to continue.

Multiple log-off timeout warning dialog boxes

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure the Timeout warning using pxSessionTimer.
  2. Wait for the Timeout warning to display.
  3. Notice that there are multiple Timeout warnings displayed on the screen.

Root Cause

A defect in Pegasystems’ code or rules

In the showTimeoutLogoffDialog function in the webwb • pega_desktop_AppControllerLite • js rule, the code pega.openUrlInModal.showModalDialog(oSafeUrl,iTime, 210, 620, function(ret) prevents application users from clicking the OK button on the modal dialog boxes that display.


See SA-10027,, which also pertains to Pega 7.1.7.

Published August 22, 2017 - Updated October 8, 2020

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