Support Article
Multiple modal dialogs pop up for SessionTimeout warning
SA-12450
Summary
Multiple timeout warning modal dialog boxes pop up and users cannot click OK to continue.
Error Messages
Not Applicable
Steps to Reproduce
- Configure the Timeout warning using pxSessionTimer.
- Wait for the Timeout warning to display.
- Notice that there are multiple Timeout warnings displayed on the screen.
Root Cause
A defect in Pegasystems’ code or rules
In the showTimeoutLogoffDialog function in the webwb • pega_desktop_AppControllerLite • js rule, the code pega.openUrlInModal.showModalDialog(oSafeUrl,iTime, 210, 620, function(ret) prevents application users from clicking the OK button on the modal dialog boxes that display.
Resolution
See SA-10027, https://pdn.pega.com/support-articles/pxsessiontimer-logoff-timer-does-not-display-expected, which also pertains to Pega 7.1.7.
Published August 22, 2017 - Updated October 8, 2020
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