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Multiple occurrences of AuthorizationException errors in logs



Multiple occurrences of AuthorizationException errors in the Production logs. 

Error Messages

641[WebContainer:14][STANDARD][][Ruleset:] (urityChanges._baseclass.Action)ERROR| Error in Obj-Open You are not authorized to open instance RULE-OBJ-MODEL DATA-ADMIN-OPERATOR-ID PYTRACKSECURITYCHANGES #20180214T214726.727 GMT
at ~[prpublic.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prpublic.jar:?]
com.pegarules.generated.activity.ra_action_tracksecuritychanges_196e4905c3b4c9b613626a53f2391541.step1_circum0( ~[?:?]
com.pegarules.generated.activity.ra_action_tracksecuritychanges_196e4905c3b4c9b613626a53f2391541.perform( ~[?:?]
at com.pega.pegarules.session.internal.mgmt.Executable.doActivity( ~[prprivate.jar:?]
at com.pega.pegarules.exec.internal.declare.infengine.ChainingEngineUtilImpl.runActivity( ~[prprivate.jar:?]
at com.pega.pegarules.exec.internal.declare.infengine.TriggerImpl.evaluateNetworks( ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.authentication.AuthenticationUtil.saveOperatorPageWithOutSecurity( ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.authentication.Authentication.validatePegaCredentials( ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.authentication.SchemePRBasic.authenticateOperator( ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.mgmt.authentication.Authentication.doAuthentication( ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.engineinterface.service.HTTPAuthenticationHandler.performAuthentication( ~[prprivate.jar:?]
at com.pega.pegarules.session.internal.engineinterface.service.HTTPAuthenticationHandler.doHttpReqAuthentication(

Steps to Reproduce

Use Single Sign On (SSO) to connect to the application. Errors occur. 

Root Cause

The error is caused by the Tracksecuritychanges Pega out-of -the-box (OOTB) activity. Issue occurs on setting the pzFailedLoginAttempts to 0. This requires operatorPage save(update) which in turn invokes the Tracksecuritychanges Declare trigger activity. 

The system fails to open the PYTRACKSECURITYCHANGES DataTransform rule due to an authorization issue. The access role to open or read rule instances of Data-Admin-Operator-ID on the UnAuthenticated access group is absent.


Perform the following local-change: 
  1. Create a new access role with Access Role to Object (ARO) set to Data-Admin-Operator-ID with Read rule as 5
  2. Include the new access role in the UnAuthenticated access group


Published July 25, 2020 - Updated December 2, 2021

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