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Support Article

Multiple prompts to install ActiveX controls



When you log in to the application from a virtual machine, you are prompted to install ActiveX controls.

Error Messages

Not Applicable

Steps to Reproduce

Access a Pega application that uses ActiveX controls through a virtual machine.

Root Cause

Each individual virtual machine must have the ActiveX controls installed.


The virtual environment must be configured to allow users to install the necessary ActiveX controls, or these should be installed by administrators of the virtual environment.

Published June 12, 2015 - Updated October 8, 2020

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