Support Article
Multiple requestors are created for one user
SA-21999
Summary
Multiple requester sessions are created. This increases memory footprint drastically.
Error Messages
Not Applicable
Steps to Reproduce
1. Log in as a user and log out.
2. Check System Management Application (SMA) requestors. The requestor for the user remains.
3. Log in as same user and log out.
4. Check SMA requestors. The second new requestor for the user remains.
5. Repeat this.
Root Cause
The custom single sign-on (SSO) authentication activity fails to create the custom session cookie. There is a servlet filter in play, which may be contributing.
Resolution
Remove the steps for the custom cookie.
Published April 12, 2016 - Updated October 8, 2020
Have a question? Get answers now.
Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.