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Support Article

Multiple requestors are created for one user



Multiple requester sessions are created. This increases memory footprint drastically.

Error Messages

Not Applicable

Steps to Reproduce

1. Log in as a user and log out.
2. Check System Management Application (SMA) requestors. The requestor for the user remains.
3. Log in as same user and log out.
4. Check SMA requestors. The second new requestor for the user remains.
5. Repeat this.

Root Cause

The custom single sign-on (SSO) authentication activity fails to create the custom session cookie. There is a servlet filter in play, which may be contributing.


Remove the steps for the custom cookie.

Published April 12, 2016 - Updated October 8, 2020

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