Support Article
Multiple standard agents processing single queue entry
SA-20292
Summary
A standard agent running in a multi-node environment duplicates work on the same query with auto-queue management enabled. This issue occurs sporadically.
Error Messages
Not Applicable
Steps to Reproduce
1. Create a queue item, and enable processing agent on multiple nodes.
2. Observe that the queue entry is processed multiple times.
Root Cause
A defect in Pegasystems' code or rules.
There was a race condition between nodes processing the same queue items in a WebLogic environment.
Resolution
Apply HFix-25850.
Published March 2, 2016 - Updated October 8, 2020
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