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Support Article

Multiple tabs open when loading cases in Collections



Pega Customer Service for Financial Services 7.31 is installed on Pega 7.3.1.

Multiple tabs open when loading cases in Collections. On creating Outbound Call (OC) cases and refreshing the workbasket, all the cases are loaded on the top bar.

Error Messages

Not Applicable

Steps to Reproduce

  1. Create a few Outbound Call cases.
  2. Refresh the Manual Calls workbasket in the Collection cases.

Root Cause

A defect in Pegasystems’ code or rules.


Apply  HFix-42534.


Published July 23, 2018 - Updated December 2, 2021

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