Support Article

Multipronged errorarb: Error on Record Arbitration Ruling Screen

SA-38519

Summary



User is getting a Validation Error Message on Record Arbitration Ruling Screen with Pega Disputes and Payment Exceptions for Issuers 7.21.


Error Messages



Multiprongederrorarb:Total amount should be equal to outstanding amount.


Steps to Reproduce



1. Create a Dispute Case and process it till Record Arbitration Ruling screen.
2. Select Is the association ruling as Yes, Association ruling in favor of Acquirer and action as multi-pronged.
3. Observe the error "Multiprongederrorarb:Total amount should be equal to outstanding amount."


Root Cause



Validation Error on Record Arbitration Rule.

Resolution



Apply HFix-34276.

Published May 25, 2017 - Updated July 21, 2017

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