Multipronged errorarb: Error on Record Arbitration Ruling Screen
SummaryUser is getting a Validation Error Message on Record Arbitration Ruling Screen with Pega Disputes and Payment Exceptions for Issuers 7.21.
Error MessagesMultiprongederrorarb:Total amount should be equal to outstanding amount.
Steps to Reproduce1. Create a Dispute Case and process it till Record Arbitration Ruling screen.
2. Select Is the association ruling as Yes, Association ruling in favor of Acquirer and action as multi-pronged.
3. Observe the error "Multiprongederrorarb:Total amount should be equal to outstanding amount."
Root CauseValidation Error on Record Arbitration Rule.
Published May 25, 2017 - Updated July 21, 2017