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Multipronged errorarb: Error on Record Arbitration Ruling Screen



User is getting a Validation Error Message on Record Arbitration Ruling Screen with Pega Disputes and Payment Exceptions for Issuers 7.21.

Error Messages

Multipronged errorarb:Total amount should be equal to outstanding amount.

Steps to Reproduce

1. Create a Dispute Case and process it till Record Arbitration Ruling screen.
2. Select Is the association ruling as Yes, Association ruling in favor of Acquirer and action as multi-pronged.
3. Observe the error "Multipronged errorarb:Total amount should be equal to outstanding amount."

Root Cause

Validation Error on Record Arbitration Rule.


Apply HFix-34276.

Suggest Edit

Published July 21, 2017 - Updated December 2, 2021

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