Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Multipronged errorarb: Error on Record Arbitration Ruling Screen

SA-38519

Summary



User is getting a Validation Error Message on Record Arbitration Ruling Screen with Pega Disputes and Payment Exceptions for Issuers 7.21.


Error Messages



Multipronged errorarb:Total amount should be equal to outstanding amount.


Steps to Reproduce



1. Create a Dispute Case and process it till Record Arbitration Ruling screen.
2. Select Is the association ruling as Yes, Association ruling in favor of Acquirer and action as multi-pronged.
3. Observe the error "Multipronged errorarb:Total amount should be equal to outstanding amount."


Root Cause



Validation Error on Record Arbitration Rule.

Resolution



Apply HFix-34276.

Suggest Edit

Published July 21, 2017 - Updated December 2, 2021

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us