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Support Article

Multiselect control does not work on accessing from Local action



When a multiselect is accessed from a local action, no values display. However, the values are visible if the same multiselect is accessed from other actions in the review mode. When conditions for multiselect and flow action (which are invisible in the perform harness and visible in the review mode) are removed from the control. 

Error Messages

Not Applicable

Steps to Reproduce

  1. Add a multi select control section
  2. Refer a pagelist property
  3. Refer the section created in a flow action
  4. Include the flow action as a local action
  5. Launch the flow action in the perform mode. The multi select control does not load

Root Cause

A defect in Pegasystems’ code or rules. The values are not loaded on the User Interface (UI) on the first load during the run time. However, the values load, when the user refreshes the screen. Advanced parameter sections are rendered as non-template causing new controls like multiselect not to render. 


Upgrade to Pega 8.1.

Perform the following local-change: 
Add the below script to the UserWorkForm rule:

<script>pega.u.d.attachOnload(function(){   $("div[node_name='pyCaseActionArea']").attr("data-template",true);},true);</script>  



Published October 8, 2020

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