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Support Article

Multiselect control values do not display on OOTB Print action

SA-57284

Summary



A section is configured with a multiselect control. Multiselect control values do not display on the Print (out-of-the-box) action.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create a section containing a multiselect control.
  2. Include the section in the PrintView harness.
  3. Run the case. Select one or more options from the multiselect.
  4. Select Print from the Other Actions menu.

Root Cause



A defect in Pegasystems’ code or rules. 
Print action API is triggered before the Print harness is loaded.



Resolution



Perform the following local-change:
  1. Save as 'harness_print.js' in the application ruleset.
  2. Modify the printHarness() function. Replace the below statement, 

    window.print() 

    with

    window.setTimeout(function(){window.print();}, 500);

 

Published July 23, 2018 - Updated October 8, 2020

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