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Support Article

MultiSelect IE8 (Un)Select ALL not working with PegaSurvey



In Internet Explorer (IE) 8, when using a multi-select checkbox within a PegaSurvey question, it is observed that the top level checkbox does not update the other checkbox values.

The behavior works correctly on IE 9 and 10

Error Messages

Not Applicable

Steps to Reproduce

  1. Open a survey and toggle the top checkbox in IE 8.
  2. Observe no change in other checkboxes.
  3. Open a survey and toggle the top checkbox in IE 9.
  4. Observe all the other checkboxes mirror the top checkbox.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. IE8 renders the complex question with an additional <div> HTML tag which is not handled correctly by the pegasurvey_script JS rule.


This issue is resolved by HFix-23305.

Published August 13, 2015 - Updated October 8, 2020

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