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Support Article

My Calendar view does not work properly



My Calendar view does not show goal and deadline time highlighted for the assignments created in CPM 7.1.4 on PEGA 7.1.9

Error Messages

No error message blank calendar appears

Steps to Reproduce

Step 1: Launch the interaction Portal and create an interaction.
Step 2: Go to Home tab, click on My Calendar, nothing appears on the calendar.

Root Cause

An issue in the custom application code or rules

On debugging we found that for the list of assignments fetched for CalendarAssignmentData
pxDeadLineTime and pxGoalTime was not set. When checked the assignment level for the interaction flow no SLA was set, because of which My Calendar was not displaying anything.


Perform the following local-change:

Suggested User to have an SLA set at the assignment level for the work objects / flows.

Published April 14, 2016 - Updated December 2, 2021

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