Support Article
My Calendar view does not work properly
SA-22035
Summary
My Calendar view does not show goal and deadline time highlighted for the assignments created in CPM 7.1.4 on PEGA 7.1.9
Error Messages
No error message blank calendar appears
Steps to Reproduce
Step 1: Launch the interaction Portal and create an interaction.
Step 2: Go to Home tab, click on My Calendar, nothing appears on the calendar.
Root Cause
An issue in the custom application code or rules
On debugging we found that for the list of assignments fetched for CalendarAssignmentData, pxDeadLineTime and pxGoalTime was not set. When checked the assignment level for the interaction flow no SLA was set, because of which My Calendar was not displaying anything.
Resolution
Perform the following local-change:
Suggested User to have an SLA set at the assignment level for the work objects / flows.
Published April 14, 2016 - Updated December 2, 2021
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