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Support Article

Native IE11/IE8/FF - Home Page displays as compressed

SA-13556

Summary



Home Page is displaying as compressed when user trying to login with out maximizing the browser. After maximizing the browser, home Page is displaying as compressed on left side of the browser and right side appears blank.

Browser Impacted: IE8/IE11/FF


Error Messages



Home Page is displaying as compressed on left side of the browser and right side is looking blank.


Steps to Reproduce



1. Login to application using valid login credentials (Standard ID and Password), and make sure browser should not be maximised.
2. .Home Page is displaying as compressed on left side of the browser and right side is looking blank.


Root Cause



An issue in the custom application code or rules were overriding the CSS rule and was applying inline CSS.

Resolution



Perform the following local-change: 
1. Open the Harness.
2. 
Find and open the CSS in the Styles and Script tab.
3. 
Add the following code:

iframe {
    width: 100% !important;
​}

div.expandInnerDivStyle table {
    width: 100% !important;
}


This overrides the inline CSS.

Published August 31, 2015 - Updated October 8, 2020

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