Support Article
NBA widget missing in Outbound Call CPMInteractionDriver rule
SA-39473
Summary
Unable to display offers in an Outbound Call.
Error Messages
Not Applicable
Steps to Reproduce
1. Create an Outbound Call interaction with an offer
2. Perform the interaction
Root Cause
A defect in Pegasystems’ code or rules. The Next Best Action (NBA) widget is missing in the Outbound Call CPMInteractionDriver rule (PegaCA-Work-Interaction-Outbound-Call).
Resolution
Apply HFix-35160
Published August 17, 2017 - Updated December 2, 2021
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