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Support Article

NBA widget missing in Outbound Call CPMInteractionDriver rule

SA-39473

Summary



Unable to display offers in an Outbound Call.


Error Messages



Not Applicable



Steps to Reproduce

1. Create an Outbound Call interaction with an offer
2. Perform the interaction




Root Cause

A defect in Pegasystems’ code or rules. The Next Best Action (NBA) widget is missing in the Outbound Call CPMInteractionDriver rule (PegaCA-Work-Interaction-Outbound-Call).



Resolution

Apply HFix-35160

Suggest Edit

Published August 17, 2017 - Updated December 2, 2021

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