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Support Article

NBA widget missing in Outbound Call CPMInteractionDriver rule



Unable to display offers in an Outbound Call.

Error Messages

Not Applicable

Steps to Reproduce

1. Create an Outbound Call interaction with an offer
2. Perform the interaction

Root Cause

A defect in Pegasystems’ code or rules. The Next Best Action (NBA) widget is missing in the Outbound Call CPMInteractionDriver rule (PegaCA-Work-Interaction-Outbound-Call).


Apply HFix-35160

Suggest Edit

Published August 17, 2017 - Updated December 2, 2021

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