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Support Article

NBAM application is extremely slow and not usable

SA-35661

Summary



Next-Best-Action Marketing (NBAM) application is slow and not usable.


Error Messages



Not Applicable


Steps to Reproduce



Not Applicable


Root Cause



A defect or configuration issue in the operating environment.

The connection pool is too small based on thread dump analysis.

Resolution



Make the following change to the operating environment:

Modify the context.xml to change


Currently:

maxActive="50"
maxIdle="10"

Suggested change:

maxActive="100"
maxIdle="30"

Suggest Edit

Published April 11, 2017 - Updated October 8, 2020

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