Support Article
New data model properties not visible on Data Model tab
SA-73272
Summary
After updating cases and adding new properties, a package is created to migrate the modifications made. After the migration, these properties are added to a class. However, the properties do not display on the Data Model tab of the cases.
Error Messages
Not Applicable
Steps to Reproduce
- Edit a case.
- Add new properties.
- Package the changes.
- Migrate the package to a new system.
- Navigate to Records > Data Model > Properties. Properties are created and associated to the class.
- Navigate to Case and select a case.
- Click Data Model. Properties do not display.
Root Cause
Only those properties which are marked as Relevant records display on the Data Model tab of a case.
Resolution
Perform the following local-change to view the properties in the Data Model tab:
Mark the properties as Relevant records.
Published May 1, 2019 - Updated October 8, 2020
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