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Support Article

New property is not appearing when running the Service Wizard



Newly created Property (of type 'Page')  is not appearing in Service Wizard.

Error Messages

Not Applicable

Steps to Reproduce

1. Create a new Property of type Page.
2. Run Service Wizard.
3. Proceed to the step "Customize Service Data".
4. Confirm the Property is not shown.

Root Cause

An issue in the custom application code or rules as Pages used multiple layer inheritance and Service Wizard need to render all properties from inherited class.


Perform the following local-change: use Dynamic System Setting (DSS) as below and also adjust Session timeout if Service Wizard will fail due to too many properties need to be retrieved.

DSS "showAllProperties" in Pega-IntegrationArchitect and gave the value as 500.

If not all properties retrieved - increase the number, but be careful with the session timeout value.

Published October 21, 2016 - Updated October 8, 2020

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