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Support Article

New rules do not appear in Find Rules reports

SA-7989

Summary



New rules created or imported into the system do not appear in Find Rules reports.

Error Messages



Not Applicable

Steps to Reproduce



1.  Create a ruleset.
2.  Create a rule in the ruleset.
3.  In the Designer Studio menu, select Process and Rules > Tools > Find Rules > Find by Ruleset, Version, Rule Type.


Root Cause



The root cause of this problem is a defect or misconfiguration in the PRPC operating environment.
The database triggers, used to populate the
pr_rule_vw table, were missing.

Resolution



Create the missing database triggers.

Published May 29, 2016 - Updated October 8, 2020

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