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Support Article

New tab displays a RED HAT icon when viewing email in browser



When viewing an email in a browser, the new tab displays an icon of a red hat. This occurs on all browses for emails.

Error Messages

Not Applicable

Steps to Reproduce

  1. In the Internet Explorer 11 browser, navigate to an email.
  2. Click the email. The email opens in a new tab (not a new window as in Chrome).

Root Cause

The Red-Hat icon is displayed from the server.

By default, the header tag contains reference to the favicon which is also called the shortcut icon as below:

<link rel="shortcut icon" href="">

If this is not defined, favicon.ico of the hosting server is used.

The reported behavior is browser specific.

To change the icon, upload a new icon or delete the favicon.ico file in the server.


Perform the following local-change:
  1. Rename the favicon.ico file in the welcome-content directory of the server.
  2. Clear the browser cache (for the Internet Explorer browser).

Published December 2, 2021

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