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Support Article

Next Best Action Cannot render results properly



When there are more than 15-20 suggested tasks or Next Best Actions, only last few suggested tasks are displaying on screen.
On zoom-off, user is able to see all the suggested tasks.

Error Messages

Not Applicable

Steps to Reproduce

1. Launch an interaction.
2. Launch a service case.
3. Process the service case, so that it launches more than 15-20 suggested tasks.

Root Cause

Launching more that 15-20 suggested tasks is a user specific requirement.

Section rule CPMInteractionIntents which displays the suggested tasks, does not provide scroll bar by default or use Progressive Pagination from OOTB.


Perform the following local-change:

Use Progressive Pagination in the first repeating layout of CPMInteractionIntents section rule.


2. Provide scroll bar for the area where suggested tasks are displayed.

Scroll bar can be added by adding the below code in the application-custom-css rule.

.layout-outline-nba_header>.layout-body, .layout-noheader-nba_header>.layout-body {

Published May 24, 2017 - Updated October 8, 2020

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