Support Article
Next button does not display when linked troubleshooter loads
SA-105090
Summary
User configures the second Troubleshooter from the last question of the first Troubleshooter on the Pega Knowledge application. However, the user is unable to view the Next button when the second Troubleshooter is triggered once the content launches.
Error Messages
Not Applicable
Steps to Reproduce
- Create two Troubleshooters
- Configure the first Troubleshooter such that the second Troubleshooter launches on the last question
- Create content on the first Troubleshooter
- Launch the content to verify. The Next button does not display when the second Troubleshooter is triggered
Root Cause
The ideal implementation of Troubleshooter is to end (i.e. the last question of Troubleshoot ) with an answer or Information response type with no visibility condition defined on question.
Resolution
Perform the following local-change:
Remove the Visible conditions on the last question of the final Troubleshooter which is triggered on the content.
Tags:
Published June 5, 2020 - Updated December 2, 2021
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