Support Article
No instances found in the database when running BIX from UI
SA-16500
Summary
After installing HFix-20159 and executing BIX extraction from the UI, an error message appears on screen. The BIX extraction still runs successfully.
Error Messages
No Instances found in the database
Steps to Reproduce
Install HFix-20159 and then run BIX extraction from the UI.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-24809.
Published January 31, 2016 - Updated October 8, 2020
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