Support Article
Not able to access PRPC 6.3 SP1 with IE 9 64-bit
SA-352
Summary
Browser plug-in errors when accessing PegaRULES Process Commander 6.3 SP1 with IE9 64-bit.
Error Messages
Variouis plug-in load errors
Steps to Reproduce
Attempt to access PegaRULES Process Commander 6.3 SP1 with IE9 64-bit.
Root Cause
This is a known issue with IE 9 64-bit. This is documented in the platform support guide:
https://pdn.pega.com/documents/platform-support-guide-for-pega-7
In PegaRULES Process Commander 6.3 SP1 Internet Explorer 8, 9, 10, and 11 64-bit and Office 2010 64-bit are not supported.
Resolution
The root cause of this problem is defect/misconfiguration in the PRPC operating environment. This is a known issue caused by using IE 9 64 bits.
IE9 32-bit does operate correctly.
Published March 7, 2016 - Updated October 8, 2020
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