Support Article
Not able to add another intent task when existing is in progress
SA-33004
Summary
When in the Customer Service Interaction portal, it is observed that after adding initial intent tasks one is not able to add subsequent intent tasks.
Error Messages
Not Applicable
Steps to Reproduce
- Launch the Interaction Portal.
- Create an interaction and click "add task."
- Select an intent task and verify whether it's associated flow started.
- While the launched intent task is in progress, click "add task" and select another intent task.
- Attempt to launching it's flow.
- Observe that nothing occurs.
Root Cause
An issue in the custom application code or rules. The harness used to display an active intent didn't include pega_cpm_IP_EventManager script which contains the javascript functions used to launch intent tasks.
Resolution
Perform the following local-change:
Update the harness used to display an active intent task to have all of the associated customer service scripts including pega_cpm_IP_EventManager.
Published February 4, 2017 - Updated December 2, 2021
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