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Not able to ADD any service intents

SA-16213

Summary



Coaching Tips are not displayed in the Interaction though the coaching tip even though coaching tip associations are present. (Specific to Pega Customer Service for Healthcare)


Error Messages



Not Applicable


Steps to Reproduce




1.Create a coaching tip
2.Create a coahing tip association
3.Launch the work item and we observe Coaching tip is not visible.

 


Root Cause



Developer already had HFix-24591 however as they are in also having Pega Customer Service for Healthcare, so the PerformDefaults in CPMHC layer do not call the activity CPMPerformDefaults. So the changes of HFix-24591 is not getting called.

Resolution

Saved as the PerfromDefaults activity in custom ruleset and added a step to call CPMDisplayCoachingTip activity.

Published January 31, 2016 - Updated December 2, 2021

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