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Support Article

Not able to check the Tags after Resolved-Published



The user is not able to check the Tags after Resolved-Published when selecting option as 'At Selected Time for Publish.'

Error Messages

Not Applicable

Steps to Reproduce

  1. Select Publish time upon approval and add tag word. And approve it and publish it. When the KCP is created we can see the tag word added in the content case.
  2. Create other case by selecting future publish time and add tag word
  3. Open the KCP created after it reaches the future selected publish time. In the case created, no tag word is available . whereas when you publish the case manually its getting added.

Root Cause

Tags and attachments are not available in the scope of a scheduled publish flow.


Apply HFix-31223
Description of Changes
Added code to query db to get tags and attachments instead of reading them from page.


Published January 6, 2017 - Updated December 2, 2021

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