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Support Article

Not able to connect to PegaOutlook add-in



A PegaOutlook add-in error occurs when GetAppointmentList flow action was run.

Error Messages

Failure: MS Outlook is not able to connect to PegaOutlook add-in.

Steps to Reproduce

Run GetAppointmentList flow action.

Root Cause

A defect or configuration issue in the operating environment. PegaOutlookAddIn was downloaded in the browser, but was not installed in Outlook due to a security restriction.


Perform the following local-change:

PegaOutlookAddIn in Outlook.

Published April 1, 2016 - Updated October 8, 2020

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