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Support Article

Not able to create Marketing artefacts post upgrade to 713



Developer has an environment with Pega 7.1.9 and Pega Marketing 7.12 which was upgrade to Pega Marketing 7.13.

Currently developer is not able to create marketing artifacts from their application context using the marketing portal. They are able to create the same using the default application.

Error Messages

No error messages.

Steps to Reproduce

Upgrade to Pega Marketing  7.13 and try creating Segments, Offer or Program.

Root Cause

An issue in the custom application code or rules. The roles were mapped incorrectly.


Remove the revision management functionality related roles (below) from the developer’s Access Group, reported behavior gets resolved.

  • DecisionManager:DecisonArchitect
  • DecisionManager:RevisionManager
  • DecisionManager:StrategyDesigner

Published March 3, 2016 - Updated December 2, 2021

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